Refund policy
Your satisfaction is guaranteed. If you are not completely satisfied with your purchase, you may return it for credit or exchange within 30 days of the invoice date.
Frames returned for credit or exchange must be in salable condition and must include the original invoice plus all documents and accessories in the original packaging. If there are any missing items you may be subject to a restocking fee.
Product that has been abused or worn may not be returned under any circumstance.
Refunds will be issued in the same form as the original payment. For credit card purchases, please allow two billing cycles for the credit to appear on your statement.
To contact Customer Service please call 800.214.9371 (hours are Monday to Sunday 7AM to 7PM – MT).
Process: How do I return a frame?
Please call 888.268.9888 and state that you would like to return your frame. We will issue you a return authorization number.
Please return the frame in the original box or a sturdy container; write the return authorization number on the return label located on the back of your invoice, cut, affix to the box and mail (we recommend sending with a shipping tracking number). Please keep a copy of your invoice, the return authorization number and the shipping tracking number for your records.
For your reference, our return address is:
Switch Vision
ATTN: Online Department
103 Fairfield Road
Fairfield, NJ 07004
How do I exchange a frame?
Please call 888.268.9888 and state that you would like to exchange your frame. We will issue you a return authorization number.
Please return the frame in the original box or a sturdy container; write the return authorization number on the return label located on the back of your invoice, cut, affix to the box and mail (we recommend sending with a shipping tracking number). Please keep a copy of your invoice, the return authorization number and the shipping tracking number for your records.
For your reference our return address is:
Switch Vision
ATTN: Online Department
3316 Tejon Street, Suite 106
Denver, CO 80211
Upon receipt of the original frame, we will process the exchange and send your new frame. We will credit or charge your account for any difference in price or fees incurred.
Gift Exchange?
Any frame received as a gift, can be returned for exchange only.